Frequently Asked Questions
This Agreement was last modified on October 20, 2026
Shipping Information
What Shipping Methods Are Available?
We offer delivery within Kigali and across Rwanda. For larger or institutional orders, we also arrange direct delivery to your office or site. Customers in Kigali can choose pickup from our stores at KIGALI, NYARUGENGE KN 76 St, HM PLAZA, Opposite INKURUNZIZA; OR at KN 70 St, TCB Building floor 1 A.
How Long Will it Take To Get My Package?
Orders within Kigali are typically delivered within 1day of confirmation. Deliveries to other provinces may take 2-5 days, depending on location. Large institutional or bulk orders may require additional processing time, and we’ll confirm an estimated delivery date when your order is placed.
How Do I Track My Order?
Once your order is confirmed, we’ll contact you directly via phone or WhatsApp with delivery updates. For larger orders, our team will coordinate directly with you to confirm delivery timing and location.
Do I Need A Account To Place Order?
No, you can place an order as a guest. However, creating a free account lets you track past orders, save your delivery details for faster checkout, and makes it easier to reorder items you’ve purchased before.